Our most frequently asked questions.

Deliver Goods
1. How do I change/edit my order?

We may change or update your shipping address, order processing date, and cancel your order. Please contact us at cs@sleepmart.com.au or (02) 9415 2838.

Return the Goods
1. How does the return process work?

If for any reason you are not satisfied with a sleepmart product please email us at s@sleepmart.com.au or contact us on (02) 9415 2838 and we will assist you.

1. How to choose a mattress?

In addition to mattress firmness, size, and feel, when choosing a mattress, be sure to consider your partner's sleeping habits as well as your own sleep soreness.

2. What are the different types of mattresses?

Most mattresses can be categorized into three "feels": plush, medium, and firm. The feel of a mattress is very subjective as it all depends on your personal experience. The type of mattress that is right for you depends on your body size and sleep patterns. Some people like the soft, comfortable feel of a plush mattress, while others prefer a firm sleep mattress.
Mattress support structures generally fall into three categories: innerspring, pocket spring, or foam support. The best option for you will depend on your individual needs or concerns, and the same applies if you have a partner.

3. What is the best mattress for back pain?

If you wake up with a backache, your mattress may be causing you discomfort. When you're looking for a new mattress and want to try to relieve back pain or look for a mattress that supports your entire body, you should look at the support structure of your mattress. You should look for a spring that supports the curve or shape of your body and allows your body to relax. Some support structures include innersprings, pocketed springs, or foam cores.
Another factor to consider is the zoning offered by the mattress. Zones in a mattress are often viewed as alternating support and comfort zones across the width of the mattress. Depending on your individual needs, zone three may give you more benefits than zone five, or full zone may provide better performance. It all depends on your needs, body type, height and sleep patterns.
Your spine usually has a gentle curve, it's not perfectly straight, so it's important to find a mattress that supports and fits your body.
A firm mattress is not the same as a supportive mattress, and if it doesn't conform to the natural curve, it can actually exacerbate the situation. Plush mattresses provide you with perfect comfort and support! A three-zone mattress might not fit your shoulders or hips, but it's the perfect solution for another client.

4. How do I know which mattress size is right for me?

Single: Recommended for children, teens and adults. This size is often used in tight spaces.
King Single / Double: Recommended for children, teens and adults. This size provides enough space for one person, but is a bit limiting for two.
Queen: Mainly recommended for adults. This is our most popular size and provides space and comfort for two adults.
King: Recommended for adults. This size provides maximum space and comfort for two adults.


1. How to choose the right pillow?

Your pillow should support your neck while you sleep, and if you wake up with neck pain, your pillow may cause you discomfort. If you're a side sleeper, your pillow should fit comfortably between your head and shoulders without tipping your neck up or lowering your head below your neck. If you are a back sleeper, a low pillow may be a better choice.
Pillows can be made with polyester filling, feather and down, latex, memory foam, gel viscose, or a combination of these materials. Pillows also come in different "shapes" or profiles, and they can be high profile (suitable for wide-shouldered bodies in side sleepers), medium profile, low profile, or silhouette. While contoured pillows can take a little getting used to, it's amazing for sleepers who move between side, back, or prone sleep because of the low, medium, or high contours on the pillow.
Personal preference will influence your decision, and at Sleepmart we will listen to your needs and then find the most suitable pillow choice for you.

2. What are the different types of pillows?

Pillows are made from a variety of materials to suit different sleeping styles and individual requirements.

Our most popular types of pillows are:
Latex gently cushions and supports the head, neck and shoulders for superior comfort and quality. The natural qualities of latex inhibit the growth of bacteria, mold and dust mites, and promote ventilation, making latex pillows a suitable choice for asthma and allergy sufferers. There are different varieties of latex on the market, and memory foam provides customized support by contouring the head and neck to help relax muscles to relieve pressure points for amazing comfort, durability and long-lasting support throughout the night .

3. How often should you change your pillow?

If you have severe asthma or allergies, it's a good idea to change your pillow.
Long-term use of pillows can start to accumulate dust and mold -- both of which can wreak havoc on your health. If your health is good but you can see signs of yellowing or mold, it's time to upgrade your pillow. If you wake up frequently with neck pain, you may need a new pillow to support your head and supplement your mattress for full body support
When shopping for a new mattress, consider upgrading your pillows. We can fit your spine and body into a great mattress, but if the pillows in your home don't support your neck, you may want to cancel this.
Pillow covers also help protect your investment in new pillows and keep dust mite waste, bacteria and allergens out.

4. What is the best pillow for side sleepers?

If you're a side sleeper, your pillow should fit comfortably between your head and shoulders without tipping your neck up or lowering your head below your neck.
Contoured pillows can take a little getting used to, which is amazing for sleepers who are moving between side, belly, or back sleeping positions because of the low, medium or high contours on the pillow.
Memory foam pillows are great for supporting and fitting the head to support the neck.

5. Can a pillow help relieve my neck or back pain?

Our pillows are ergonomically designed to support your neck and head. This can help relieve neck pain. It's designed to be adjustable, so you can change the height of the pillow to suit your size and sleep style by removing or adding cushions as needed.

we suggest:
Small to medium builds: Use pillow only.
Medium to Large: Use a pillow for extra padding.
Large size: Use a pillow with two layers of padding.